PRODUCT ROADMAP FOR Escalation Mechanisms Implementation
Implement chatbot escalation mechanisms to seamlessly transfer complex queries to human agents.
Scheduled features
| Code | Title | Priority | KR Priority | Criteria Priority | Customer priority | Status | Assignee |
|---|---|---|---|---|---|---|---|
Automated Ticket Creation | P2 | P2 | P2 | P4 | In progress | ||
Transfer of Conversation History | P0 | P3 | P1 | P3 | In progress | ||
Escalation Queue Management | P2 | P2 | P1 | P3 | In progress | ||
Agent Availability Status Display | P3 | P2 | P2 | P3 | In progress | ||
Training Modules for Agents | P0 | P2 | P2 | P3 | In progress |
