PRODUCT ROADMAP FOR Escalation Mechanisms Implementation

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Agent Availability Status Display

Provide a real-time display of agent availability status

Assigned to: Elizabeth Cunningham

Priorities

Currently: P3

By KR: P2

By Criteria: P2

By Customer: P3

Criteria

Impact: 3

Demand: 5

Feasibility: 2

Strategic: 3

Dates

Start: 2024-07-01

Duration: 30 days

Completed:

Status: In progress

Reschedule features

Priority *

Start date *

Duration (in days) *

Related key results

Title	From	Until	Priority	Status	Progress
Training Sessions Delivery	2024-07-16	2024-07-23	P0	Scheduled	0%
Training Sessions Evaluation	2024-07-16	2024-07-25	P3	Scheduled	0%

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